🛃Unlock the full potential of customer relationships with Microsoft Dynamics 365 Fundamentals (CRM) - the ultimate solution for managing and growing your business.

Microsoft Dynamics 365 Fundamentals (CRM) is an exam that tests a candidate's knowledge and understanding of the Dynamics 365 CRM platform, which is a cloud-based solution for managing customer relationships. The exam is intended for individuals who have a basic understanding of the platform and its capabilities, including sales, marketing, and service management. 

Dynamics 365 CRM is a part of the Microsoft Dynamics 365 family of products and it is built on top of the Common Data Service, which allows for easy integration with other Dynamics 365 and Office 365 apps. Dynamics 365 CRM provides a comprehensive set of tools to manage customer data, automate business processes, and gain valuable insights into customer behavior. The Sales module allows users to manage leads, opportunities, and accounts, while the Marketing module provides tools for creating and managing marketing campaigns. The Service module enables users to manage cases and track customer interactions.

The MB-910 exam is designed to test a candidate's understanding of the Dynamics 365 CRM platform and its capabilities, including how to manage customer data, automate business processes, and gain valuable insights into customer behavior. The exam covers topics such as:

👉SKILLS MEASURED 

🟢 Describe Dynamics 365 Marketing

• Identify Dynamics 365 Marketing capabilities
  
• Describe related marketing apps
  

🟢 Describe Dynamics 365 Sales

• Describe the Dynamics 365 Sales lifecycle
  

• Describe related sales apps

🟢 Describe Dynamics 365 Customer Service

• Describe Dynamics 365 Customer Service components

🟢 Describe Dynamics 365 Field Service

• Describe the work order lifecycle

• Describe scheduling capabilities

🟢 Describe shared features

• Identify common customer engagement features
  
• Describe reporting capabilities

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👉Who course for

The Microsoft Dynamics 365 Fundamentals (CRM) course: MB-910 is intended for individuals who want to learn about the Dynamics 365 CRM platform, its capabilities, and how to use it effectively to manage customer relationships. The course is suitable for a variety of roles, including:

🟢 Sales, marketing and customer service professionals who want to learn how to use Dynamics 365 CRM to manage customer data, automate business processes, and gain valuable insights into customer behavior.

🟢 Business analysts and process owners who want to learn how to use Dynamics 365 CRM to improve efficiency and productivity in their organization.

IT professionals and developers who want to learn how to use Dynamics 365 CRM to create custom apps and automate business processes.

🟢 Business intelligence professionals who want to learn how to use Dynamics 365 CRM to gain insights into customer data. Project managers and team leads who want to learn how to use Dynamics 365 CRM to manage projects and workflows.

🟢 It's also suitable for anyone who's interested in learning about Dynamics 365 CRM and its capabilities, including students and IT enthusiasts.

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Why should you consider enrolling in Microsoft Dynamics 365 Fundamentals (CRM): MB-910 Certification program?

🟢 Industry-Recognized Certification: The MB-910 certification is globally recognized and respected within the IT industry. It demonstrates that an individual has the foundational knowledge required to work with Microsoft Dynamics 365 Customer Engagement (CRM) solutions.

🟢 Increased Career Opportunities: Microsoft Dynamics 365 is a widely used customer engagement solution, and the demand for professionals with Dynamics 365 skills is increasing. Having the MB-910 certification can make candidates stand out in the job market and increase their chances of being hired or promoted.

🟢 Enhanced Skills and Knowledge: The MB-910 course covers the fundamental concepts of Dynamics 365 Customer Engagement (CRM) solutions, including sales, customer service, marketing, and project management. It can provide individuals with the knowledge and skills required to work effectively with Dynamics 365.

🟢 Improved Productivity: The MB-910 course can help individuals become more productive by learning how to work efficiently with Dynamics 365. It can teach them how to manage customer data, automate processes, and monitor performance, resulting in increased efficiency and productivity.

🟢 Personal Growth: Enrolling in the MB-910 course can help individuals develop new skills, learn best practices, and stay up-to-date with the latest trends in customer engagement solutions. It can also boost their confidence in their abilities and enable them to take on new challenges.

Microsoft Dynamics 365 Fundamentals (CRM): MB-910 Certification program can provide individuals with the skills, knowledge, and recognition needed to become more productive, effective, and successful in their careers. It is an excellent starting point for those who want to pursue a career in Dynamics 365 customer engagement solutions or related fields.

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🤟Career Opportunity

The Microsoft Dynamics 365 Fundamentals (CRM) certification (MB-910) can open up a range of career opportunities for individuals with knowledge of customer relationship management and the Dynamics 365 platform. Here are some potential career paths for those with this certification:

🟢 CRM Consultant: CRM consultants help organizations to design, implement, and maintain customer relationship management systems. They work with stakeholders to understand business requirements and provide solutions that meet those requirements. Having certification as a Microsoft Dynamics 365 Fundamentals (CRM) can demonstrate to potential employers that the candidate has the necessary knowledge to design and implement CRM systems on the Dynamics 365 platform.

🟢 Business Analyst: Business analysts are responsible for analyzing business processes and identifying opportunities for improvement. They work with stakeholders to gather requirements and develop solutions that meet those requirements. Having certification as a Microsoft Dynamics 365 Fundamentals (CRM) can demonstrate to potential employers that the candidate has the necessary knowledge to analyze business processes and develop solutions on the Dynamics 365 platform.

🟢 Sales Specialist: Sales specialists are responsible for selling customer relationship management solutions to customers. They work with customers to understand their needs and provide solutions that meet those needs. Having certification as a Microsoft Dynamics 365 Fundamentals (CRM) can demonstrate to potential employers that the candidate has the necessary knowledge to sell CRM solutions on the Dynamics 365 platform.

🟢 IT Project Manager: IT project managers oversee the planning, implementation, and tracking of IT projects. They work with stakeholders to ensure that projects are completed on time and within budget. Having certification as a Microsoft Dynamics 365 Fundamentals (CRM) can demonstrate to potential employers that the candidate has the necessary knowledge to manage projects that involve the Dynamics 365 platform.

🟢 Support Specialist: Support specialists are responsible for providing technical support to customers who use Dynamics 365 for customer relationship management. They troubleshoot issues and provide solutions to ensure that customers are able to use the system effectively. Having certification as a Microsoft Dynamics 365 Fundamentals (CRM) can demonstrate to potential employers that the candidate has the necessary knowledge to provide technical support for Dynamics 365 CRM.

Microsoft Dynamics 365 Fundamentals (CRM) certification can help individuals stand out in a competitive job market and open up a range of career opportunities in customer relationship management and related fields.

👉Learning materials for Microsoft Certified Fundamentals

The pathway to certification success

Preparing your students for certification is a big responsibility, so let Coursocity make your job easier and more effective with specially-selected course materials and practice tests.

🟢LearnKey 

LearnKey video courseware enhances the learning experience and increases certification exam success. It provides self-paced on-demand video learning material for Coursocity's Communication Skills for Business program. These expert learning solutions are easy to use, interactive and help prepare students for certification success.

• Video-based e-learning courseware
• Interactive labs
• Prescriptive study guides

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👉Practice tests for Microsoft 365 Fundamentals MS-900

🟢CertPREP Practice Tests, powered by GMetrix

These performance-based assessment and test preparation tools help individuals achieve certification credentials. Many of your students will be anxious to assess their knowledge of applications prior to taking the certification exams. Additionally, we recognize the need for educators to properly assess an individual’s knowledge. Coursocity provides CertPREP Practice Tests that are powered by GMetrix.

CertPREP Practice Tests are customizable

CertPREP Practice Tests are customizable, allowing you to create a highly-effective environment conducive to student-centered learning. CertPREP Practice Tests offer two different modes:

🟢 Testing mode:

• Students experience what the certification exams will be like
• Timed practice tests present scenarios to perform just like the actual certification exam

🟢 Training mode:

• Students work at their own pace as they receive feedback and step-by-step instructions for each question

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👉Digital badges

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🟢 Show off your success

Microsoft Fundamentals certified students have a lot to be proud of. Badges validate their skills and allow them to show the world what they’ve accomplished.

🟢Flash your badge

Credly is the digital badging platform used by Coursocity. It helps students move forward professionally by quickly establishing credibility for opportunities in higher education and the job market. Each badge contains verifiable data that tells employers and admission committees what you did, who says you did it, and why it matters. What does this mean for you? Watch the video to find out.